Product Description
Aide is an AI integration tool that helps businesses improve their customer support operations. By using machine learning technology and intelligent suggestions, Aide provides a high-level view of customer issues and offers tools to assist agents in responding faster to customers.
Key Features
Automated Intent Detection: Aide detects customer intents to help solve recurring issues.
Inbound Analytics: Visualize issues and identify areas for improvement.
AI Suggestions: Surface knowledge and provide AI actions to respond faster and consistently.
Knowledge Management: Organize and share knowledge with your team.
Automations: Automate mundane tasks to focus on more important matters.
Customer Lifecycle: Get a complete view of your interactions with each customer.
Curate Cards and SOPs: Create step-by-step solutions for common issues.
Stay Organized: Categorize and access response templates and processes.
Import Existing Knowledge: Automatically import response templates from Front and shortcuts/macros from Zendesk.
